Inspired by Terre d'Herm | AV180

At The Aroma Vault®, we've dedicated ourselves
to crafting exceptional fragrances. We often encounter questions about our Inspired Fragrances ranges. Let's clarify:

Affordable Luxury

• Purposeful Pricing: Our range is a testament
  to our commitment to providing an aromatic experience that's accessible to all.
  We ensure affordability without compromising on quality, aiming to offer a
  scent for everyone to resonate with.
  
• Inspiration: When it comes to The Aroma Vault®, the term "inspired" suggests that while our fragrances may remind you of certain designer scents, they are distinct creations with their own unique qualities. They are not intended to be mistaken for the original branded perfumes but serve as an accessible option for those looking to explore similar scent profiles without the associated high costs.
  
• Cruelty-Free Commitment: We are passionate about creating scents and equally compassionate towards
  animals. Every fragrance oil we use is vegan-friendly, aligning with our belief
  that one shouldn’t have to compromise on ethics to smell divine.

Thank you for choosing The Aroma Vault®, where each
bottle is a promise of our dedication to quality, affordability, and ethical
practices. We invite you to explore our scents and let them speak for themselves.

COMPARATIVE ADVERTISING DISCLAIMER

The Aroma Vault® should not be mistaken for the original designer brands. We are an independent entity with no affiliation to the manufacturers of the designer brands that inspire our fragrances.

Trademark Notice: All trademarks mentioned are
the property of their respective owners. Our use of product names is for identification and reference purposes only and does not imply any association with the trademark holders. We are not endorsed by, affiliated with, maintained, authorized, or sponsored by any trademark holder referenced herein. Our products are our interpretations and are not replicas of the original scents.

Shipping Policy

At The Aroma Vault, we understand the excitement that comes with ordering a new fragrance. That's why we partner with dependable carriers like Royal Mail and DPD to ensure timely deliveries.

Service Details:

• We use Royal Mail Tracked 24/48 service, along with DPD.
• Expect a delivery window of 2-3 working days, complete with online tracking capabilities.
• Stay informed about your package's progress with email updates from Royal Mail.
• Our shipping coverage includes the United Kingdom and select EU nations.
• Orders made before 8AM from Monday to Friday are processed and shipped the same working day, enabling you to receive your package within 2-3 working days (barring holidays). For Highlands and Islands, please anticipate an additional day.
• If you place your order post 8 AM on a Friday, or during the weekend, expect it to be dispatched the following Monday (unless there's a bank holiday).
• Royal Mail or DPD handle our deliveries from Monday to Saturday.

For real-time tracking of your order, simply visit Royal Mail Tracking.

Kindly note: Delivery timings can be influenced by factors like Royal Mail's operational times, strikes, and adverse weather. While we aim for prompt deliveries, there might be instances where timelines are affected due to the reasons mentioned. In such scenarios, if your order has been dispatched, we cannot process refunds until the order reaches you. For parcels that are lost or delivered incorrectly, our solution is to resend the order.

International Shipments: For inquiries about shipping outside of the UK, feel free to contact us at info@thearomavault.co.uk.

RETURN POLICY

Returns At The Aroma Vault, we believe in the quality and integrity of our products. However, we understand that sometimes things might not be as you expected. Our return policy is valid for 30 days from the date of your purchase. Beyond this duration, unfortunately, we won’t be able to process a refund or exchange.

For your purchase to be eligible for a return:

• The item should be unused and in the same pristine condition as received.
• It should be in its original packaging.

Please note, certain items cannot be returned due to their nature. This includes perishable items like food, flowers, newspapers, and magazines. Intimate or sanitary goods, hazardous materials, flammable liquids or gases are also non-returnable.

Other non-returnable items encompass:

• Gift cards
• Downloadable software products
• Selected health and personal care items

For a successful return, a receipt or proof of purchase is mandatory.

Kindly refrain from sending your purchased items back to the manufacturer.

We won't be able to accept returns for:

• Any item not in its original condition, found damaged, or with parts missing, not due to our fault.
• Any item returned after 30 days from delivery.

Refunds (if applicable) Upon receipt and inspection of your returned item, we will email you to acknowledge its reception. This email will also inform you about the acceptance or rejection of your refund claim.

In case of approval, the refund will be processed, and the amount will be credited to your original payment method within a designated timeframe.

Late or missing refunds (if applicable) If you don't see your refund, kindly:

• Check your bank account.
• Contact your credit card company. Sometimes, it might take a while for your refund to be officially posted.
• Next, get in touch with your bank. Often, there's some processing time before a refund is reflected.

If you've taken these steps and still don't see your refund, please email us at info@thearomavault.co.uk.

Sale items (if applicable) Refunds are applicable only for regular priced items. Sale items cannot be refunded.

Exchanges (if applicable) We exchange items solely if they arrive defective or damaged. For exchanges, write to us at info@thearomavault.co.uk.

Gifts If your item was a gift and was shipped directly to you, you'll receive gift credit equivalent to your return's value. Upon receipt of the returned gift item, we'll send you a gift certificate.

If the giver had the order shipped to themselves first, refunds will be sent to them, making them aware of the return.

Shipping For returning your product, please email us first at info@thearomavault.co.uk for detailed instructions.

Return shipping costs will be borne by you and are non-refundable.

For items worth over £75, consider opting for a trackable shipping service or insurance. We can't ensure the reception of your returned item without tracking.

FAQ'S

What are your opening hours?

We operate from Monday - Friday, 9am - 5pm. Rest assured, we strive to answer all queries within 24 working hours within this period. To help us serve you efficiently, please refrain from sending repeated messages across various platforms. We answer them in the sequence they arrive.

Where are you based?

We're proudly located in the United Kingdom.

What is a Designer Inspiration?

A Designer Inspiration is a fragrance inspired by a specific designer scent. It's imperative to understand that this is neither a replica nor a copy, and should not be mistaken as such.

What kind of fragrance are they?

Our offerings are exclusively Parfums - the most potent fragrance concentration.

Are your products Vegan Friendly and Cruelty Free?

Absolutely! We only use Vegan Friendly Fragrance Oils and stand firm against animal cruelty.

Are they safe to spray on clothes?

While our fragrances have a high oil content to ensure longevity, as with all perfumes, caution is advised when applying directly to clothes. Please undertake this at your discretion.

How should I store my fragrances?

Always store fragrances away from extreme temperatures and direct sunlight to maintain their integrity.

Can I amend or cancel my order after I've placed it?

Due to our automated shipping process, once an order is placed, it cannot be edited or cancelled.

How long does shipping take?

Orders placed before 8AM from Monday to Friday are processed & dispatched the same working day, ensuring delivery within 2-3 working days. Please note, there may be slight delays for Highlands and Islands or during peak periods like holidays.

When will my order arrive?

Standard UK delivery typically takes 2-3 working days. During peak times, such as Black Friday or Christmas, slight delays may occur. For international orders, please refer to the delivery timeline mentioned in your confirmation email.

Where is my order?

You can track your order using the link sent in your dispatch email. If you can't locate the email, be sure to check your junk/spam folder.

Issues with your order?

• Damaged upon arrival? Email clear pictures, highlighting the damage and bottle number, to info@thearomavault.co.uk within 7 days of receipt.
• Received an incorrect order? Email a photo of the goods and packing slip to info@thearomavault.co.uk within 7 days of receipt.
• Order marked as delivered but missing? Drop us an email with your order number at info@thearomavault.co.uk between 9am and 5pm.

What is your returns process?

Products can be returned within 30 days for either a refund or exchange. For more detailed information, refer to our Refund Policy or contact us directly at info@thearomavault.co.uk.

Where is my exchange/refund?

If your returned product has been received on our end (you can check with your tracking receipt), give us a week to process. Should you have concerns, reach out with a copy of your receipt.

Promotional Code and Sale Queries?

• Using two codes at once? Sorry, we don't allow stacking of discount codes.
• Missed a sale? Email our team at info@thearomavault.co.uk. We believe in delighting our customers, and we'll see what we can do for you.

For any other inquiries or assistance, never hesitate to contact us at info@thearomavault.co.uk. Your satisfaction is our priority!